When will I receive my order?

You can find the estimated delivery date for your order in your confirmation email.

The estimated dispatch date for each individual product can be seen directly on the product page of our website. The estimated delivery date for your entire order can be seen in your shopping basket as soon as you've added your delivery address and selected your preferred shipping company.

Please note that our parcels are dispatched from our warehouse in Austria. For this reason, parcels are not processed and do not ship on Austrian public holidays. Our customer care team is also not available on Austrian holidays. We'll be back, newly energised, after the holidays are over.

My parcel has disappeared. What should I do?

Please check the status of your order again via your order confirmation. If you see the status "Delivered" in your order, you should have received a notification card from the delivery service. Your parcel may also have been delivered to a neighbour.

If your order still hasn't turned up, please write us using the contact form. We will do our best to find your parcel and, if needed, will contact the delivery company to request an investigation.

Delivery Services

post.ch

In Switzerland your parcels will be delivered by Swiss Post.

If you order by Tuesday 00:00 o'clock and the ordered products are in stock, your order will be processed the same day. Delivery takes place in 3 business days after dispatch.

You'll receive a confirmation email directly after you've completed your order. On the evening of the day of dispatch, you'll receive a dispatch confirmation email with your personal tracking number. You can use your tracking number to track your parcel.

Depending on the shipping option you chose, your tracking information may not be active yet when you receive your tracking email. It may take up to 48 hours for the tracking link to activate.

You can find more information about services for receiving your parcel here.

The estimated delivery date of your order will be displayed next to each product on our website, as well as in your shopping basket.

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